CHAAG provides practical assistance to help members address professional, regulatory, operational and welfare-related concerns. Members can use this page to identify the appropriate support area and submit a confidential request to the Secretariat.

Areas of Support

Regulatory Information

Help members locate and understand relevant GRA circulars, customs notices, policy changes and regulatory requirements.

Licensing and Membership Administration

• CHAAG membership records
• Membership confirmation
• Company information updates
• Subscription enquiries
• GRA licensing and renewal information
• Letters or documents issued by CHAAG

Please note: All licensing decisions are made by the Ghana Revenue Authority, not CHAAG.

Operational and Technical Guidance

Initial guidance on challenges involving:

• ICUMS operations
• Import and export procedures
• Customs valuation
• Tariff classification
• Rules of origin
• Warehousing and transit
• Temporary admission
• Port and border-clearance procedures

CHAAG provides general guidance and facilitates engagement; this does not replace an official Customs decision.

Dispute Resolution

Members may request assistance with eligible professional or industry disputes. CHAAG may facilitate dialogue, mediation or referral under its approved dispute-resolution procedures.

CHAAG support does not replace the authority of the Ghana Revenue Authority, the courts or other statutory regulators.

Welfare Support

Information about approved welfare programmes and how eligible members can request assistance through the Welfare Committee.

Training and Professional Development

• Training registration
• Certificates of participation
• Workshop materials
• Upcoming professional-development programmes
• Requests for specialised training

Stakeholder Representation

Members can submit recurring industry challenges that may require collective engagement with GRA, port authorities, ministries or other sector institutions.

This channel is intended for systemic industry challenges requiring collective engagement, rather than individual commercial complaints.

Ethics and Confidential Reporting

• Suspected unethical practice
• Misuse of CHAAG name or logo
• Professional misconduct
• Conflicts involving members
• Confidential governance concerns

All reports are handled with confidentiality and fair hearing in accordance with CHAAG governance and due process.

Member-Support Request Form

What Happens Next

1. The Secretariat receives and records the request.
2. Membership status and submitted information are verified.
3. The matter is assigned to the appropriate officer or committee.
4. The member receives guidance, a referral or a request for additional information.

Response times will be communicated once the internal service standard is approved.

Important Notice

CHAAG provides general member assistance, representation and referrals within its mandate. It does not replace the Ghana Revenue Authority, the courts or other statutory institutions, and its support should not be treated as legal, tax or binding customs advice.